• Digital marketing, social media marketing, Ecommerce, customer experience platform, hospitality

Contact

Professional Status

Freelancer
Available

Experience

CRM Consultant

TECHNOLOGY EVALUATION CENTERS
2002 to 2006
Responsibilities completed
  • Responsible for the "TEC CRM Evaluation Center" portal with a team of 12 people. Developed traffic acquisition and converted leads to online B2B customers.
  • Assessed Competitive benchmarking/best practices for CRM market & review of proposals made by 40 publishers (Microsoft CRM, Oracle, Pivotal CRM, Salesforce, SAP CRM, Sage, Siebel…)
  • Coordinated the CRM specialists team, the call centre and IT service for the development of targeted offers and the implementation of specific surveys and measures
  • Prepared online satisfaction surveys for TEC CRM members designed to assess quality and relevance of the CRM IT evaluation tool
  • Launched online campaigns promoting new targeted TEC CRM offers (IT training, webinar, comparative reports & if scenarios)
  • Created CRM Strategic Partnership Centre and membership programmes
Company Description

TEC is a technology assessment group offering technology trend reports and analysis

Company website

https://www3.technologyevaluation.com/